Terms & Conditions

1. General

These terms and conditions govern your purchase of products from Star Hygiene Solutions True. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase. Star Hygiene Solutions True is a household item wholesaler established in 2017, specializing in housekeeping products and stationery materials.

2. Ordering

• All orders are subject to acceptance and availability
• We reserve the right to refuse any order without giving reasons
• An order is confirmed only after payment is successfully processed
• You will receive an order confirmation email once your order is placed
• Bulk orders for offices, industries, colleges, hospitals, and schools are welcome

3. Products

Star Hygiene Solutions True provides:

• High-quality housekeeping and cleaning products
• Comprehensive range of stationery materials
• All products are sourced from trusted manufacturers and meet our stringent quality standards
• Product images are for illustration purposes; slight variations may occur

4. Pricing and Payment

• All prices are in Indian Rupees (INR) and include applicable taxes
• We accept payments via Razorpay (UPI, cards, net banking, wallets)
• Payment must be completed at the time of order
• Wholesale pricing available for bulk orders — contact us for details

5. Shipping and Delivery

• Free delivery across Delhi NCR region
• Deliveries outside Delhi NCR include applicable shipping charges
• Estimated delivery time is 3-7 business days within Delhi NCR
• Delivery outside Delhi NCR may take 7-14 business days
• Risk of loss passes to you upon delivery

6. Product Quality

With 15+ years of expertise, Star Hygiene Solutions True ensures the use of premium materials for unmatched performance, durability, and customer satisfaction. Each item in our store has been carefully chosen to meet our stringent quality standards.

7. Returns and Exchanges

Please refer to our Return Policy for detailed information on returns and exchanges. In summary:

• Returns are accepted within 7 days of delivery for defective or damaged products
• Items must be unused and in original packaging
• Replacement or refund will be issued after inspection

8. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for any indirect, consequential, or incidental damages arising from the use of our products.

9. Dispute Resolution

Any disputes shall be resolved through mutual discussion. If unresolved, disputes will be subject to the jurisdiction of courts in Gurugram, Haryana, India.