Every product at Star Hygiene Solutions True meets our stringent quality standards
We accept returns within 7 days of delivery under the following conditions:
Products must be returned in their original packaging and unused condition. Items that have been opened, used, or damaged by the customer cannot be returned. Opened cleaning products, consumable items, and customized bulk orders are non-returnable.
Products that have been opened or their seals broken cannot be returned for hygiene and safety reasons.
Items that show signs of use, wear, or damage caused by the customer are non-returnable.
We will make it right in the following situations:
If your product arrives damaged, contact us within 48 hours with photos. We'll send you a replacement at no extra cost.
If we accidentally send you the wrong product, we'll arrange a free replacement immediately.
If there's a genuine manufacturing defect, we'll replace the product or offer a full refund.
Call us at 08062208349 with your order number
Share photos clearly showing the damage or defect
We'll review and respond within 24 hours with a solution
You may cancel your order within 24 hours of placing it, provided the order has not been dispatched. After dispatch, cancellation is not possible. For bulk orders, cancellation terms may vary — please contact us for details.
At Star Hygiene Solutions True, customer satisfaction is our top priority. If you have any questions or concerns, please don't hesitate to reach out.
Phone: 08062208349
Timing: 9:00 AM - 7:00 PM (Mon - Sat)
Address: Plot No. 531, Old Delhi Gurgaon Road, opp. Hanuman Mandir, Dundahera Village, Gurugram, Haryana 122016
By placing an order with Star Hygiene Solutions True, you agree to this return policy.
For payment-related queries, please see our Refund Policy.